Terms of Service
1. Agreement to these terms
These Terms of Service ("Terms") are a binding agreement between you and Epoch Sigma Inc, a Delaware corporation ("Epoch Sigma", "we", "us"). Furbinder is a product of Epoch Sigma Inc. By creating an account or using the Furbinder app or website (the "Service"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Furbinder is not veterinary care
THE SERVICE DOES NOT PROVIDE VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT. Furbinder is an informational and organizational tool. AI-generated content — including symptom triage levels, chat responses, document extractions, and care reminders — may be incomplete or inaccurate and must never be relied on as a substitute for the professional judgment of a licensed veterinarian.
If you believe your pet is experiencing an emergency, contact a veterinarian or emergency animal hospital immediately. Never delay seeking professional care because of anything in the Service.
3. Eligibility and your account
- You must be at least 18 years old and able to form a binding contract.
- The Service is currently offered in the United States only.
- You are responsible for your login credentials and all activity under your account.
- Information you provide must be accurate; the quality of reminders and AI features depends on it.
4. Subscriptions and billing
- Free plan — 1 pet, limited document uploads, basic reminders and standard AI features.
- Premium — $7.99/month or $59.99/year, giving unlimited pets and uploads, advanced reminders, priority AI, family sharing, and export. Today it is sold as an in-app purchase through the Apple App Store. The same prices will apply through Google Play when Furbinder is available there, and to purchases made on our website (through RevenueCat, with Stripe as the payment processor) if and when we sell them that way.
- Subscriptions renew automatically until cancelled. Cancel anytime in your App Store or Google Play subscription settings (or, for web purchases, via the subscription management link in the app); access continues through the end of the paid period.
- Prices may change with at least 30 days' notice; changes apply from your next renewal.
- Refunds — purchases made through the Apple App Store are governed by Apple's refund policy and are handled by Apple, not by us: request a refund through Apple ("Report a Problem" in your Apple account). Purchases made through another app store follow that store's refund rules. For anything outside that — a billing error, a charge you do not recognise, or a subscription bought on our website — write to legal@furbinder.com and we will look into it.
5. Your content
You own the records, photos, and other content you upload. You grant us a limited, revocable license to host and process that content solely to operate and improve the Service (including AI processing described in the Privacy Policy). We never sell your content. You can delete it at any time (Settings → Data & privacy); the in-app export is part of Premium, and a copy of your personal information is free on every plan on request — see the Privacy Policy.
6. Acceptable use
You agree not to:
- use the Service unlawfully, or to harm any person or animal;
- upload content you lack rights to, or that contains malware;
- probe, overload, scrape, or reverse-engineer the Service;
- resell the Service or misrepresent AI output as professional veterinary advice;
- circumvent usage limits or access another user's data.
7. AI features
AI output is generated automatically and probabilistically. You must review extracted document data before saving it, and nothing is written to your pet's record without your confirmation. Triage levels indicate suggested urgency only; they are not a diagnosis, and section 2 always applies.
8. Intellectual property
The Service, including its software, design, and content (excluding your content), belongs to Epoch Sigma Inc and its licensors. We grant you a personal, non-transferable, revocable license to use the app for its intended purpose.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE. THESE EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THEM MAY NOT APPLY TO YOU.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EPOCH SIGMA INC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY INJURY TO OR LOSS OF AN ANIMAL ARISING FROM RELIANCE ON THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US $100. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITS ON CERTAIN LIABILITIES, SO SOME OF THESE LIMITS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
11. Indemnification
You will indemnify and hold Epoch Sigma Inc harmless from claims arising out of your content, your misuse of the Service, or your violation of these Terms.
12. Termination
You may delete your account at any time. We may suspend or terminate accounts that violate these Terms, with notice where practicable. Sections that by their nature survive termination (2, 5, 8–11, 13) survive.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules. You and Epoch Sigma Inc agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and each of us consents to the personal jurisdiction of those courts. Nothing here prevents either of us from seeking injunctive relief, or you from bringing a qualifying claim in small-claims court.
14. Changes to these terms
We may update these Terms; material changes will be announced in-app and by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
15. Contact
Questions about these Terms, and any notice you need to give us under them: legal@furbinder.com.
Epoch Sigma Inc, a Delaware corporation, trading as Furbinder. For privacy requests use privacy@furbinder.com; see the Privacy Policy.