Delete your account & data
You can delete your Furbinder account and everything in it yourself, at any time, from inside the app — no email, no waiting on us. If you no longer have the app, you can ask us to do it for you (below).
Option 1 — In the app (instant)
- Open Furbinder and sign in.
- Go to Profile → Settings (the gear icon).
- Under Data & privacy, tap Delete account & all data.
- Confirm. Your data is deleted right away and you are signed out. There is no undo, no grace period, and nothing to cancel.
Want a copy first? On the same screen, Export my data gives you a PDF of the pet you currently have selected — one pet per export, and it is part of Premium. If you have more than one pet, switch pet and export again for each of them before you delete anything, or ask us for the lot in one go. If you are on the free plan, or you want a copy of the personal information we hold under your right to know, email privacy@furbinder.com and we will send it free of charge.
Option 2 — By request
If you can't access the app, email privacy@furbinder.com from the address you signed up with, with the subject "Delete my Furbinder account". We verify it's really you (a one-time code to that email) and then run exactly the same deletion described below — within 30 days of verification, and in practice far sooner. We confirm by email when it's done.
What gets deleted
- Your account and sign-in credentials (email/password, Apple or Google link).
- Every pet profile you own: photos, medical records, uploaded documents and their extracted data, vaccinations, medications, conditions, weights, vet visits, reminders.
- Symptom-check and chat conversations, vet-visit prep reports.
- Family-sharing invitations you sent, and your access to pets others shared with you.
- Push-notification tokens and notification history.
- Support messages you sent us.
Pets that someone else owns and shared with you are not deleted — only your access to them is removed. Their owner keeps their own record. In the same way, if someone invited you to their pet by email and you never accepted, that invitation sits in their record and still holds the address it was sent to; deleting your account does not remove it, but we will if you ask.
Apple, Google and our billing provider keep their own purchase records, and our analytics (PostHog) and crash-reporting (Sentry) providers keep their own pseudonymous event records. Deleting your account here does not automatically delete those. Ask us at privacy@furbinder.com and we will request their deletion on your behalf.
What we keep, and for how long
- Subscription and payment records (from Apple, Google or our billing provider) are kept for the period required by tax and accounting law, then deleted. They contain no pet health data.
- Security and audit records — including one record of the deletion request itself (a timestamp and the account identifier, with no pet, document, or message content) — are kept for security and abuse investigations. Our target is to remove them after 24 months, but that removal is manual today rather than automatic, so treat it as an intention rather than a guarantee. Server function logs, which hold request metadata rather than your content, we aim to keep no longer than 30 days.
- Encrypted backups — our point-in-time recovery window is at least 7 days, so deleted data can remain in backups for at least that long, and longer if the window is longer, before it ages out. Deleted accounts are not restored from backups.
- Aggregate, de-identified analytics (for example, "how many scans succeeded this week") contain no personal data and are not affected.
Timeline
In-app deletion is immediate. We write one audit record of the request, delete every file in your two storage folders (uploaded documents and pet photos), and delete your login — which cascades through the database and takes every row belonging to you with it. By the time the screen returns, the data is gone from our live systems. Email requests run the same deletion once we have verified you.
The only lag is backups: the point-in-time recovery window described above, which is at least 7 days.
This meets the account-deletion requirements of the Apple App Store and Google Play, and the deletion right under the California Consumer Privacy Act (CCPA/CPRA).
Questions
Anything unclear, or a request that doesn't fit the above (for example deleting a single pet or a single document — both are possible in the app), write to privacy@furbinder.com. Our full Privacy Policy describes everything we collect and why.